Reservation FAQs & Policies


Check-in time is between 3 pm and 6 pm daily. Check out is 11am daily.

**Please note that during our winter season, the Inn will be open unitl 5pm on weekdays and 7pm on weekends only through March 15th. Special arrangements may be made for late arrivals after 5pm on weekdays and after 7pm on weekends.**

Please contact the Inn directly, prior to your arrival date to schedule your late check-in.

Our two course breakfast is served at either 8:30 or 9:00 daily. If you have any dietary restrictions and/or food allergies, please contact us prior to arrival. We are able to accommodate most dietary needs.

***Please read our COVID-19 cancellation policy***
We will be operating on a 14 day cancellation notice until further notice.
 • If you cancel prior to the 14 days before arrival, there will be a $30 fee per room and the remainder of your deposit will be refunded to your credit or debit card. Please allow 3-5 business days for the refund to reflect.
 • Cancellations within the 14 days of arrival will not receive a refund. You may choose to either move your reservation to a later date or receive a credit certificate for the deposit paid. Credit certificates can be transferred.

**For direct bookings only - A minimum deposit via a credit card is due at the time of making your reservation. For multi night reservations, this will be a deposit of half of your total, or the full amount for a one night stay. Balance is due upon check-in. Visa, MasterCard and American Express are accepted.

** reservations - We will process your reservation for the full amount of your stay on the day of your arrival. Please see our policies on if you have any questions.

**Expedia, and reservations - If you choose "Hotel Collect" we will process your reservation for the full amount of your stay on the day of your arrival. If you have chosen for Expedia to process your payment, they will do so in full at the time of booking.

As a small business with limited resources, we must strictly adhere to the cancellation policy. If your are uncertain about your ability to keep your reservation, we strongly recommend that your consider trip insurance. You can acquire trip insurance at or through other insurers

***All nightly room rates listed are for double occupancy.***
Each additional person, over double occupancy is $30 per person/per night. The extra fees will be added to your reservation once we have received the reservation email.

*Two night minimum on most weekends. We operate on weekend rates for all rooms during the October and December. One night weekend reservations may be accommodated if available - example: If someone books a Thursday & Friday we will happily release the Saturday for a one night stay.

Pets are not allowed in the Main Inn and Carriage House guest rooms. Our Guest Cottage is pet friendly. Pet fee of $50 per pet is required and a maximum of 2 pets are allowed.

Children Policy: Children under the age of 12 are typically not permitted. If you would like to travel with a child under the age of 12 please call us directly to see if arrangements can be made.

Smoking: Smoking is not permitted inside the Inn or on the porches. We do however have designated smoking area. If you smoke inside a room there will be a cleaning fee of $250 will be charged after check out.

We accept all major credit cards. Checks and cash will not be accepted.

Many guests also enjoy touring the Biltmore Estate and grounds during their visit. Please feel free to check out and use promo code: cedarcrest to receive a discount off of your daytime admission. Keep in mind, we do serve our 2-course breakfast at either 8:30 or 9:00 each morning, so if you would like to dine with us, please take that into consideration when picking your entry time to the estate.

We look forward to seeing you soon!!
3:00 PM - 6:00 PM
If arriving outside of check-in times, please call to make arrangements.

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